To protect our customer base at large, we
block certain file extensions from being sent by email. We are unable
to make exceptions for individual customers, as email still needs to
pass through the system and may cause cause problems for other
customers.
In particular, we block all encrypted .ZIP (EZIP) and .RAR files, which
is necessary to be fully protected against viruses (since it is
impossible to detect a well-constructed virus within an encrypted .ZIP
or .RAR file).
We also block other common extension often used to send viruses.
.scr
.pif
.exe (Note: senders will be notified with a way to send such files by email safely)
Our banned extensions policy also applies to banned extensions that are
contained in ZIP file. Try renaming the encloed files (e.g.
myfile.exeOK) and resend the email.
We suggest, using FTP to transmit such files. It can be done so that
the user does not need to login. You can create many FTP accounts for
you and your clients to use from your Control Panel.
Use this format:
"ftp://user:pass@ftp.your_domain.com" (replace with your information).