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I can't send email!
If you are unable to send mail but can receive mail OK, try the steps below to resolve the problem.
- Temporarily disable your firewall (and/or Anti-Virus Program) and
check your email again. This may include a software program like Norton
Anti-Virus and/or BlackIce Firewall.
- Check to make sure your domain name has not expired at your domain name registrar. You can do this by performing a WHOIS lookup
and looking at the expiration date of your domain name. If one is not
specified, you will need to contact your Domain Name Registrar.
- Many ISP's require that you SEND mail through their SMTP server.
e.g. Earthlink or SBC Yahoo. If this applies to you, you will need to
configure your SMTP server setting (Outgoing) to use THEIR SMTP server
address and authentication settings. Please contact your ISP to know
for sure. If you have been able to send mail in the past using
mail.your_domain_name.com or mail.oochie.com - your ISP may have
changed their policies without informing you.
- You may not have set your email client (e.g. MS Outlook) to use SMTP
Authentication. Please follow the instructions here paying close
attention to Step Number 8. How to configure MS Outlook.
If you do not use MS Outlook the principals are the same. In your email
client, look for SMTP server settings and be sure enable SMTP
authentication.
- Double check your Email Account Settings. Make sure you are trying
to connect to port 110 (incoming mail). You may have misspelled
something in your email settings or have incorrectly formatted
something. Check to make sure your Username (Account Name) is in this
format: user%domain_name.com and that you have specified the correct
password. You can use the instructions here to check your email
settings: How to configure MS Outlook. If necessary, you may need to reset your email password by logging into your Control Panel.
If this has not resolved your problem, please open a Support Ticket.
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